Make A Reservation

Go to the Booking Tab on the hotel/homestay page, then fill in your desired check-in and check-out date. Add the date into your shopping basket, fill up your personal details to make a booking.
You can choose to pay using Credit Card / Online Banking / ATM Transfer after you have make the booking. Please follow the instruction given in the booking ticket that is send to your email after you made a booking. For each booking, you are given 12 hours to complete the payment. During this 12 hours, the owner/host is allowed to cancel your booking - First Paid, First Served Policy. You will received a booking confirmation email with Booking ticket number once you complete the payment, and the booking is deemed confirmed.

We provide full refund for booking cancelled 7 days BEFORE the check-in date. For any cancellation made within 6 days BEFORE the check-in date, the first night penalty charge will be applied.

All cancellation & refund may subject to processing fee and payment gateway charges.

Note: Some host may have different cancellation policy from us, and it will be shown in the details page of the host accommodation listing. Please check the cancellation policy before you make any booking confirmation.

List your property

Our directory listing service is free of charge. Please visit this page to learn more.
No, our directory listing service is free of charge.
We will list it on LetsGoHoliday.my and our exclusive partners like TripAdvisor for free. However, if you wish to be listed with our exclusive partners, you must accept 'Instant Booking' and allow people from different country, religion, race to stay at your property.
Click on the "Manage Listing" at the top right corner to edit your listings. Login is required.
Please write us an email at [email protected] if you need further help in editing your listing.

Accepting bookings

Yes, we charge 12% commission on each paid booking. E.g. For every RM 100 sales we generate, we will take RM 12 and the balance RM 88 is yours. All bank transaction fees, SMS fees etc all inclusive, no hidden charges.
Once you sign-up to sell online, you will be given a login to manage the Rates and Room Availability. You can even run promotion on our system and manage your bookings online.
Yes, we will notify you for a cancellation request. Based on your cancellation policy, we will perform the refund or penalty accordingly. NOTE* You may state your cancellation policy in your listing or we will use our standard cancellation policy which is full refund for any cancellation done 7 days before check-in.
We will run advertisement and marketing on your behalf to bring you customers, all you need to do is to make sure that you maintain your listing and keep the information up-to-date and make sure you answer questions pertaining your property on the comments area.

Get payment

We will get full payment from your customers to secure the booking on your behalf and bank in at once every month end. You may refer to our Payment Process Guide for more information.
We will get full payment via Credit Card and Bank Transfer from your customers to secure the booking on your behalf and bank in at once every month end. You may refer to our Payment Process Guide for more information.

Technical support

Feel free to talk to us on Facebook or mail us at [email protected]. We will be more than happy to assist.
Please visit our suggestions portal to make new suggestions on how we can serve you better - Softinn Suggestion Portal

Contact Us

For booking related matters

Reservation Assistant

Office hour: Monday - Friday (9 a.m. - 6 p.m.)

Contact Us

For account related matters

Account Related Matters Helpline

Office hour: Monday - Friday (9 a.m. - 6 p.m.)